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Common questions

Getting started

How do I create my first quote?

Click the yellow New Quote button on your dashboard. Fill in your customer details and job notes. Don't worry about making them tidy, that's what the AI is for. Hit Generate My Quote and your professional PDF will be ready in seconds.

How do I add my logo and bank details?

Go to Settings from your account menu. Under Business Profile add your contact details. Under Payment Details add your bank account. These appear automatically on every quote and invoice.

What trades does TradeKwote support?

All of them. Plumbers, electricians, plasterers, builders, landscapers, carpenters, roofers, decorators and more. If you do it, we can quote it.

Quotes

Can my customer accept the quote online?

Yes. Click Copy Link on any quote and send it to your customer. They can view the full quote and click Accept or Decline, with no login needed. You'll see the update on your dashboard instantly.

How do I follow up on a quote?

Open the quote and click Follow-up email. TradeKwote writes a personalised chaser email you can copy and send in seconds.

Can I save jobs as templates?

Yes on the Pro plan. Open any quote, click the ··· menu and Save as template. Next time, load the template and all your line items are pre-filled.

Invoices

How do I create an invoice?

On the Pro plan, open any accepted quote and click Create Invoice. It pre-fills from the quote, so just review and download.

How do I mark an invoice as paid?

Find the invoice on your dashboard, click the ··· menu and select Mark as paid.

VAT & tax

How does VAT work on quotes and invoices?

When creating a quote or invoice, toggle "Include VAT at 20%" if you're VAT registered. TradeKwote calculates the VAT automatically and shows it on the document. In Settings you can also choose your VAT scheme, either Standard 20% or Domestic Reverse Charge, and the document displays the correct treatment.

What is the VAT summary on the dashboard?

It shows the VAT you owe for This Month, This Quarter, and This Tax Year (6 April to 5 April). You can export a CSV for your accountant. Only invoices marked sent, paid, or overdue are included, and drafts are excluded. This is not tax advice, so check with your accountant before filing.

What is the difference between Accrual and Cash accounting?

Accrual counts VAT when an invoice is issued (sent, paid, or overdue). Cash accounting only counts VAT when the customer has actually paid. Toggle between them on the dashboard VAT summary. Choose the one that matches how you report VAT to HMRC.

Can I request a deposit?

Yes. When creating a quote you can request a deposit as a percentage (e.g. 25%) or a fixed amount (e.g. £500). The deposit is shown on the quote, and when the customer accepts they agree to pay it. When converting to an invoice, TradeKwote can split it into a deposit invoice and a final balance invoice.

Plans & billing

What is included in the free plan?

3 quotes, no card required, no time limit. Use it at your own pace.

Can I cancel anytime?

Yes. Go to Settings and click Manage billing. Your subscription remains active until the end of your current billing period, so you keep full access until then. After that, you'll move to the free plan. Your data is never deleted when you cancel. It is only deleted if you explicitly delete your account in Settings.

Is there an annual plan?

Yes. Pro annual is £290/year (saving £58). Team annual is £490/year (saving £98). Switch on the upgrade page.

Teams

How do I add team members?

On the Team plan you'll see an Add member button at the top of your dashboard. Enter their email and they'll get an invite. Once they sign up they're automatically added to your team.

How many people can be in my team?

Up to 5 users including yourself.

Can team members see each other's quotes?

Team members only see their own quotes. The team leader sees everyone's activity from the team dashboard.

Still need help?

Our support team is real people who actually care. If the AI couldn't solve it, we will.

hello@tradekwote.com

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